Plans overview
Free
Learning, experimenting, and launching on a macaly.app domain.$0/mo
Pro
Advanced agent skills, custom domains, and integrations.From $25/mo
Agency
Client projects in separate workspaces with centralized billing.From $350/mo
Top up credits
If you run out of credits before your billing period resets, you can purchase a one-time top-up. Top-up credits are valid for 60 days. You can also upgrade your plan tier to get more monthly credits instead.Database usage
Every plan includes a monthly allowance for database usage:
Database usage covers the data your projects store along with the reads and writes your app makes. The allowance is counted across your whole workspace, not per project, and it resets at the start of each calendar month.
Staying within that allowance costs you nothing extra. Each additional 10GB used within a calendar month costs 2M credits.
Database usage also includes the backend API calls your app makes to read and write data. Each additional 100,000 backend API calls within a calendar month costs 200K credits.
Fixed-cost skills
Some agent skills have a fixed credit cost each time they are used:
Video generation cost depends on length, quality, and the model you choose. Apify Scraper only charges what it actually uses.
Frequently asked questions
How does the credit system work?
How does the credit system work?
Credits are consumed each time you send a prompt to the Macaly agent. The amount depends on the complexity of the task. Free plan users receive 3 million credits per month. Paid plan credits are valid for 30 days. Pro plan users can also purchase one-time credit top-ups, which are valid for 60 days.
Do credits roll over to the next month?
Do credits roll over to the next month?
No. Each billing period starts with a fresh set of credits and any unused credits expire at the end of the period. You can purchase one-time credit top-ups, which are valid for 60 days from the date of purchase.
Can I buy extra credits without upgrading my plan?
Can I buy extra credits without upgrading my plan?
Yes. If you are on a Pro plan, you can purchase a one-time credit top-up at macaly.com/billing. Top-up credits are valid for 60 days, which is longer than the standard 30-day billing period. If you are on the Free plan and need more credits, you will need to upgrade to a Pro plan.
Can I upgrade or downgrade my plan at any time?
Can I upgrade or downgrade my plan at any time?
Yes. Upgrades take effect immediately: you are charged the full amount, receive the full credits, and your billing cycle resets. There may be a short processing delay before your credit balance updates — a page refresh usually resolves this. Your unused credits from the previous tier remain available until the end of the current period. Downgrades and switches to the Free or Hosting plan take effect at the end of your current billing period.
What happens if I run out of credits?
What happens if I run out of credits?
If you are on a Pro plan, you can either purchase a one-time credit top-up or upgrade to a higher plan. If you are on the Free plan, you will need to upgrade to continue using the agent. All your projects remain active and your work is not affected.
Why do I have 0 credits if I have not used any?
Why do I have 0 credits if I have not used any?
Free plan users receive 3 million credits per monthly billing cycle. If your balance shows 0 and you have not used any credits, contact support. They can investigate your account. Paid plan credits are added at the start of each 30-day billing cycle.
Macaly had an issue and consumed my credits. Can I get a refund?
Macaly had an issue and consumed my credits. Can I get a refund?
It depends on the situation. If a confirmed platform-level issue occurred (such as the agent getting stuck, a sandbox crash, or a service outage), contact support with the link to the affected chat and the team will review the case and return credits as appropriate.If the agent was responding normally but needed multiple attempts to fix something, this is expected behavior with AI agents. To get the best results and avoid unnecessary credit use, provide the agent with as much context as possible, including screenshots and clear descriptions, rather than sending repeated fix commands. If the agent cannot resolve an issue even with full context provided, contact support and the team will investigate on a case-by-case basis.
How do I apply a promo or discount code?
How do I apply a promo or discount code?
If you are making your first purchase, you can enter a promo code during checkout on the billing page. If you already have an active paid plan, promo codes cannot be entered directly. Contact support with your code and the team will apply the discount to your account manually.
What happens if I am on an old Pro, Plus, or Ultra plan?
What happens if I am on an old Pro, Plus, or Ultra plan?
With the pricing update, all old Pro, Plus, and Ultra plans now include the same features as the current Pro plan. Your remaining messages have been converted at a rate of 1 message = 100,000 credits. You can continue using your current plan until it ends, but you can only switch to one of the new plans going forward.