Plan & credits
- View your current plan and credits remaining, including when they reset
- Upgrade or downgrade your subscription
- Purchase additional credits using the Add credits button (available only on the Pro plan) or upgrade to a higher plan with more credits
- Click Manage to update your payment method, view billing details, or cancel your subscription
Invoices
- View and download your billing history
Frequently asked questions
How do I cancel my subscription?
How do I cancel my subscription?
Go to macaly.com/billing, click Manage on your current plan, then select Cancel subscription. After cancellation, your access continues until the end of the current billing period.
How do I find my invoices and receipts?
How do I find my invoices and receipts?
Go to macaly.com/billing and click the Invoices tab. All past invoices are listed there and can be downloaded individually.
Why was I charged more than expected?
Why was I charged more than expected?
When you upgrade your plan, you are charged the full price of the new tier immediately, not just the difference. For example, upgrading from $25/month to $50/month charges $50 right away. If you believe a charge was made in error, contact support. They can process a refund if credits from the upgraded tier have not yet been used.
Can I get a refund on a subscription renewal I forgot to cancel?
Can I get a refund on a subscription renewal I forgot to cancel?
Contact support as soon as possible. Refunds for accidental renewals are handled case by case. If you have not yet used the renewed credits, refunds are typically possible. Macaly’s refund policy is outlined in Section 7 of the Terms of Service at macaly.com/terms-of-service.
Is there a plan just for keeping my site live without editing?
Is there a plan just for keeping my site live without editing?
Yes. The Hosting plan ($5/month) keeps your custom domain connected and the Made with Macaly badge hidden. It does not include any AI credits for editing. If you need to make further changes, switch to a Pro plan to get credits.
What happens to my custom domain if I cancel my Pro plan?
What happens to my custom domain if I cancel my Pro plan?
If you cancel Pro and return to the Free plan, your custom domain reverts to the default Macaly URL and the Made with Macaly badge reappears. To keep both, switch to the Hosting plan ($5/month).