Support Planning Tool

Macaly presents Metricool Customer Support Planning & Projection (PPS), a robust full-stack web application designed for Metricool's customer support team. This scalable platform offers comprehensive operational and predictive management, enabling intuitive scheduling, absence tracking (holidays, vacations), and hourly availability projections against historical workload. Managers can visualize staffing needs, identify potential conflicts with smart alerts, and efficiently allocate support. Featuring a user-friendly dashboard, CRUD for agents, and a calendar view with conflict highlighting, PPS optimizes customer support operations and resource allocation for businesses.